FAQ

Frequently Asked Questions

Making a Backup of Your Journyx Database - Windows
Backing up your Journyx data on a regular basis is an essential practice for data security and disaster recovery. Journyx offers its own utility to back...
Wed, Dec 16, 2015 at 11:54 AM
How to Clear an Unfinished Sync Session
These steps apply to any Accountlink product, including Accountlink for Quickbooks, Accountlink for Dynamics GP and Accountlink for Dynamics Nav. Step 1...
Tue, Sep 18, 2018 at 3:00 PM
How do I migrate data from one Journyx server to another?
First, you will need a backup of the Journyx  Product data to be migrated. Use the backupdb command in %wthome%\jwt\bin (win32 platforms) or $WTHOME/p...
Wed, Dec 16, 2015 at 11:57 AM
Database Tech Info
The initial size of a brand new and empty Journyx database is very small - a few megabytes at most. Over time, however, as records are added the datab...
Wed, Dec 16, 2015 at 12:01 PM
User "NOT ACTIVE FOR" issue
Problem: When trying to access sheets for users that are no longer active in the system you some time see an error like this: [u'User Jones, Sall...
Tue, Mar 28, 2017 at 9:14 AM
How Licenses work in Journyx
The Journyx application's license key limits the number of users who can do specific actions inside Journyx.  These actions include the following. ...
Wed, Feb 28, 2018 at 4:23 PM
Migrating Journyx PX from single to multiple assignment mode
Here is the information for migrating your Journyx PX data from single assignment mode to multiple assignment mode. You have explained that you need t...
Thu, Sep 8, 2016 at 12:47 PM
Report Header issues in Google Chrome
Some customers have noticed an issue when printing reports in Chrome where the header row gets mixed into the content that should be below it. Th...
Fri, Oct 28, 2016 at 8:54 AM
Cube Reports no longer show or no longer work
First lets check the version of Internet Explorer you have installed. Press the ALT key on your keyboard and click on the Tools menu in the menu bar of IE...
Tue, Mar 6, 2018 at 5:14 PM
Updating report templates when upgrading from Reportlink 8.9.52 to 8.9.55
Part of the technical design used for new features in Reportlink 8.9.52 required adjustment in 8.9.55 in order to work properly.  As a result, pivot and...
Wed, Dec 7, 2016 at 8:20 AM